- Good communication with internal/external colleagues to ensure correct understanding on different service requirement. i.e. set up sop, prompt response attitude, always seeking solutions or possibilities - Closer cooperation with space controller, documentation and airport operation. - Strictly follow company standard operation procedure in order to ensure effective workflow among each team. - Verifying all documents/statement created by operator - Maintain good communication with supplier/SHPR/CNEE, make sure correct guidance/information to the customer, and coordinate upon receiving correct goods / docs information. - Handle complaints and claims from customers - Handle the key account customers according to SOPs and escalate special cases to Customer Service Supervisor and Department Manager in a timely manner - Provide reports and statistic to key account customers on a monthly basis if necessary in demanded format
Key Qualifications - College degree or above major in Logistics, International Trade or relevant - 3-5 years experience in Logistics, forwarding or relevant service industry, preferably in the Sea/Air operation position. - Good spoken and written English - Skilful in office software- Customer Oriented, independent problem solving skill, patient and good team player
Should you have interest in this position, please send you updated Chinese and English resume to us via email: [email protected]
職位要求：Key Accountabilities: 1. Provide administrative assistance to the LAM Department which includes but not limited to: a. Assist CAM/GSM for presentation set up including preparing presentation material, reserving meeting room and equipment, arranging transportation means, etc. b. Preparing quotation in a way necessary to conform to the standard practices and assist in RFQ. c. Assist the department and CAMs in different kinds of filing. 2. Assist the CAMs as the ‘Backup’ in handling simple customer inquiries, simple bidding requests and co-ordinate with the customer service teams & Operations teams from different products to resolve simple problems. 3. Preparing cargo tracking report for designated accounts when required, checking shipment status for reporting using E.CMS, CFIT, E.XPO, etc. 4. Assist the GSM/CAMs in consolidating, reviewing, and generating weekly, monthly, and quarterly reports for designed accounts for various purposes. 5. Assist the CAMs in performing customer service reviews, customer satisfaction surveys, and making analysis for the designated accounts. 6. Meeting customers with GSM & CAM whenever required. 7. Assist the CAMs in handling some of the offshore shipments, coordinating with different Far East and other origin offices to perform and meet the customers different requirements. 8. Assist in providing and updating product information, market information, and competitors’ information. 9. Disclaimer Statement: To take up additional assignments as required meeting with the Company needs.
Formal Secondary School graduate with minimum 2-4 years’ relevant experience or University graduate with no relevant experience. Fluent in written and spoken English. Excellent communication and interpersonal skills, very customer minded and detail oriented. General PC knowledge dealing with e-mail and Windows applications. Mandarin is an advantage.