我叫mt4术士 www.fpfxn.icu [百度一下]
公司性質：外商獨資 / 成立日期：2004-12-08 / 注冊資金：4221萬元 / 公司規模：1000人以上
所在地區：上海*上海市*黃浦區 / 經營品牌：
海運進口客服專員 ( )
To ensure operational excellence by complying with a quality control system based on the company’s ISO 9001 certification.
To use innovative ways, to offer competitive services, and to operate in a manner which increases customer loyalty, increases
profitability and decreases operating costs.
To maintain excellent working relationships with all assigned customers and Schenker’s overseas offices.
To follow standard and customized SOP’s for customers as directed by Management.
To meet or exceed “Key Performance Indicators” (KPI’s) set for her/his functions.
To prepare and enter shipping related data into various computer systems in an accurate and timely manner.
To ensure accurate and complete Profit- and Loss data is entered into Schenker’s computer systems in a timely manner for each
To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.
To prepare/handle shipping documentation and to arrange for customs clearances.
To prepare freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) – and to ensure
these quotations are prepared in a timely, accurate, competitive and professional manner.
To pro-actively act on behalf of customers and to handle all customer service related requests and tasks in a timely, accurate and
To facilitate, support and coordinate the communication of customers with other departments and other Schenker offices (domestic
To assist in business implementation and problem solving processes by participating in joint sales calls.
To minimize the use of “hardcopy” paper for record keeping and communication in favor of electronic, paperless methods (e-Mail, e-
Fax, spreadsheet and word processing software, Schenker’s computer systems, etc…)
To support a positive and attractive working atmosphere/environment